1. Booking & Payment Policy

• Reservations can be made online, via WhatsApp, or through our support team.
• Payment can be made on the day of the tour directly to the driver or representative.
• We accept cash and card payments.
• All payments must be completed before the start of the activity.

 

2. Confirmation Policy

• Bookings are considered confirmed only after receiving confirmation from our team.
• 
  In some cases, a deposit may be required to secure peak-time reservations.

3. Cancellation & No-Show Policy

• Free cancellation or rescheduling is allowed up to 24 hours before the tour.
   
• No-shows or last-minute cancellations may result in full charges.
• If a booking is confirmed and the customer is not available at pickup time, it will be
  treated as a no-show.

4. Pickup & Timing

• Pickup times are approximate and depend on location and traffic conditions.
• Guests must be ready at the scheduled time. Delays may lead to missed tours without
  refund.

5. Health & Safety

• Dune bashing is not recommended for pregnant women, elderly guests, or those with back, neck, or heart conditions.
• All guests participate at their own risk.

6. Child Policy

• Children must be accompanied by an adult at all times.
•  Special seating arrangements may apply for younger children.

7. Weather & Operational Conditions

• Tours may be rescheduled or canceled due to extreme weather or government
  restrictions.
• In such cases, alternative dates or refunds (if applicable) will be offered.

8. Liability Disclaimer

• We are not responsible for any loss, injury, or damage during the tour unless caused by proven negligence.
• Personal belongings are the responsibility of the guest.

9. Camp Activities & Entertainment

• Entertainment shows and certain activities may be limited during Ramadan or due to
  government regulations.